All Needs Dental Croydon
Your healthcare rights & patient information
We are committed to safe, respectful care and to keeping you informed. Below are your rights as a patient and the practice information you may need.
Your healthcare rights
Our practice follows the Australian Charter of Healthcare Rights (second edition), which applies to everyone receiving health care in Australia. In plain terms, you have the right to:
Access
To access healthcare services and treatment that meet your needs.
Safety
To receive safe, high-quality care that meets national standards, in an environment where you feel safe.
Respect
To be treated as an individual, with dignity and respect, and to have your culture, identity and beliefs recognised.
Partnership
To ask questions, take part in open and honest communication, and make decisions about your care with your provider.
Information
To clear information about your condition and the benefits, risks and costs of your options, so you can give informed consent — and to access your own health information.
Privacy
To have your personal privacy respected and your health information kept secure and confidential.
Give feedback
To give feedback or make a complaint without it affecting your care, and to have your concerns addressed openly and promptly.
Read the full Charter
The summary above is a guide. The official Charter is the complete document — view or download it below, or read it in other languages and accessible formats.
Source: Australian Commission on Safety and Quality in Health Care.
Practice information
All Needs Dental Croydon — 1 The Strand, Croydon NSW 2132.
Opening hours
| Monday – Friday | 9:00 am – 5:00 pm |
| Saturday | 8:00 am – 2:00 pm |
| Sunday | Closed |
Treatment plans & costs
All patients are given a verbal and/or written treatment plan that outlines costs before any treatment begins.
Feel free to discuss this with your practitioner or one of our friendly team at any time.
After-hours emergencies
If the practice is closed and you have an emergency, call 000 or present to your local Emergency Department.
Feedback & concerns
We welcome your feedback and are committed to continuously improving our service.
Talk to us first
If you have a concern or suggestion, please speak with our team directly so we can address it quickly and respectfully.
Call us on (02) 9701 0996. We will respond within 3 business days at the latest.
If your concern isn't resolved
You may also contact the relevant health complaints body:
Australian Health Practitioner Regulation Agency (AHPRA)
https://www.ahpra.gov.au/
1300 419 495
NSW Health Care Complaints Commission (HCCC)
https://www.hccc.nsw.gov.au/
1800 043 159
Feel free to discuss with your practitioner or one of our friendly team.